SHIPPING & DELIVERY POLICY
SHIPPING & DELIVERY POLICY
Last updated: October 2026
Thank you for ordering directly from Brittany Evermore. Every order is packed with care and shipped from the Netherlands.
Processing Times
Unless otherwise stated on the product page, orders are normally prepared and dispatched within 2–5 business days after payment has been received.
All books are signed by the author unless otherwise stated.
Personalized books may require additional processing time.
During new releases, pre-orders, holidays, author events, sales, or periods of unusually high order volume, processing may take longer. Any significantly different processing time will be displayed on the relevant product page where possible.
Processing time is separate from the estimated delivery time.
Pre-orders and Backorders
Products marked as Pre-order or Backorder are not available for immediate dispatch.
Any expected restock, release, or shipping date displayed on a product page is an estimate. Printing, freight, customs, supplier delays, or circumstances outside our reasonable control may cause this date to change.
If your order contains both in-stock and pre-order/backorder items, the entire order will normally be shipped together once all items are available, unless otherwise stated or separate shipping has been arranged.
If a substantial delay occurs, we will contact affected customers where appropriate.
Shipping Costs
Shipping costs are calculated at checkout according to the destination, weight, size, and shipping method applicable to the order.
Single-book orders may be sent using letterbox or envelope shipping where appropriate. Larger orders and bundles may automatically be shipped as parcels.
Where tracking is included with the selected shipping method, tracking information will be provided after dispatch.
Estimated Delivery Times
After dispatch, estimated delivery times are approximately:
Netherlands: 1–3 business days
European Union: 3–10 business days
United Kingdom: 5–15 business days
United States: 7–21 business days
Other international destinations: 7–30 business days
These are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.
International shipments may be delayed by customs, postal networks, weather, strikes, border disruptions, or other circumstances outside our reasonable control.
Where no specific delivery period has been agreed, EU consumer rules generally require goods to be delivered without undue delay and no later than 30 days after the contract is concluded, unless another delivery period was agreed. European Commission
Netherlands and EU Orders
Orders shipped within the EU do not normally incur customs duties when moving between EU member states.
Applicable VAT is handled in accordance with Dutch and EU tax rules.
United Kingdom Orders
Orders sent from the Netherlands to the United Kingdom are international shipments and require customs documentation.
Depending on the nature and value of an order, UK customs, tax, or carrier-handling rules may apply.
Any import charges that have not already been collected during checkout are the responsibility of the recipient.
United States Orders
Orders sent to the United States require customs documentation.
Printed books are generally imported into the United States without ordinary customs duty. However, customs procedures, carrier charges, or different rules may apply to other merchandise included in an order.
Any charges not collected during checkout remain the responsibility of the recipient.
Other International Orders
Orders delivered outside the European Union may be subject to import VAT, customs duties, tariffs, brokerage charges, or handling fees imposed by the destination country or shipping carrier.
Unless expressly stated otherwise at checkout, these charges are not included in our prices or shipping charges and are the responsibility of the recipient.
We cannot predict or control charges imposed by customs authorities or third-party carriers.
Customs Declarations
We are required to provide truthful customs information for international orders.
The actual contents and appropriate value of the shipment will be declared. We cannot mark commercial purchases as gifts or deliberately declare an incorrect or reduced value at a customer’s request.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, please contact:
as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If an order is returned because an incorrect or incomplete address was supplied by the customer, the customer may be required to pay the cost of reshipping.
Returned-to-Sender Parcels
If a parcel is returned to us because it was unclaimed, refused, incorrectly addressed, or could not be delivered, we will contact the customer after receiving it back.
If the customer requests reshipment, additional shipping costs may apply.
Any refund or deduction will be handled in accordance with applicable consumer law.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please check any available tracking information first and then contact:
We will assist with an appropriate carrier investigation where possible.
A shipment being later than its estimated delivery date does not necessarily mean it has been lost, particularly for international shipments.
Damaged Orders
If an item arrives damaged, please contact us as soon as reasonably possible.
To help us investigate the issue, please provide your order number and, where possible, photographs of the product, outer packaging and shipping label.
We will provide an appropriate solution, such as replacement, repair, price reduction, or refund, where legally required or otherwise appropriate.
Nothing in this section limits your statutory consumer rights.